After Ai Enma's supposed death after the events of the 2nd season, her three helpers, Ichimoku Ren, Wanyuudou and Hone-Onna live out their lives in relative peace. This is suddenly shattered when Kikuri returns to recruit them. Meanwhile, Ai mysteriously reappears from the dead and uses the body of a young schoolgirl, Yuzuki Mikage, to continue the Jigoku Tsûshin operation. Yuzuki is aware of Ai's presence however, when she can see what Ai sees.
Ai Enma once again returns as the Jigoku Shoujo, who uses Jigoku Tsuushin (Hell Hotline) to allow people to post their grudges on their tormentors, sending them straight to Hell. In exchange, the users of the website will end up in Hell after they die.
Somewhere in the vast sea of the Internet, there's a website that can only be accessed at the stroke of midnight. Known as the Jigoku Tsushin, rumor has it that if you post a grudge there, the Jigoku Shoujo will appear and drag whoever torments you into the inferno. Very little is known about the girl - all we know for sure is that she lives with her equally enigmatic grandmother, that three magical straw dolls accompany and serve her, and that whenever a posting on the Jigoku Tsushin moves her, she becomes the Jigoku Shoujo.
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